This Privacy Policy explains how personal data may be collected, used, stored, and protected when users interact with the institutional website velyxo.online, operated by CALANGO STORE LTDA. This website is designed to present our apparel and accessories retail business and to enable customer contact, product inquiries, and commercial communication.
Data processing may be based on the user's consent where applicable, legitimate business interest, pre-contractual steps, contract execution, or compliance with legal obligations — in particular the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018) and the Consumer Protection Code (Código de Defesa do Consumidor).
Personal information is not sold or transferred to third parties for commercial purposes. Data may be shared with essential service providers — such as hosting, email delivery, payment processors, logistics and delivery partners, and accounting services — solely when required for website operations, order fulfillment, or regulatory compliance. Disclosure to competent authorities may occur when required by applicable law.
Information is retained for as long as needed to fulfill the purposes described in this Policy, to maintain legitimate commercial and fiscal records, or to comply with applicable legal and regulatory requirements for the retail sector. When data is no longer necessary, reasonable measures are taken for deletion or anonymization.
We implement reasonable technical and administrative safeguards to minimize the risk of unauthorized access, loss, alteration, or improper disclosure of personal data. No online environment can guarantee absolute security, and users are encouraged to exercise caution when submitting sensitive information, particularly payment-related details.
Under Brazilian data protection law, individuals may have rights including: access to their personal data, correction of inaccurate information, deletion, anonymization, restriction of processing, data portability, and the right to information about sharing. To exercise these rights, contact us at privacy@velyxo.online.
This website may use essential technical cookies to ensure proper functionality and navigation. No advertising tracking or behavioral profiling is currently implemented on this institutional website.
If this website links to third-party platforms or services, their own privacy policies apply. CALANGO STORE LTDA is not responsible for the data practices of external websites or platforms.
Information related to completed purchases — including invoices, delivery data, returns, and exchanges — is kept in accordance with applicable retail, fiscal, and consumer protection regulations. Customers retain all consumer rights provided by the Consumer Protection Code, including the right to clear product information, exchange, and refund within legal terms.
This Privacy Policy may be updated at any time to reflect changes in operations, law, or website structure. The version published on this page is always the current and applicable version. We recommend reviewing it periodically.
For any privacy-related questions, data requests, or concerns, please reach us at privacy@velyxo.online or through our commercial email at contact@velyxo.online.